Purchase Oracle : 1Z0-1064-26 Exam Materials and then pass exam easily
Updated: Sep 30, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 50 |
| Passing Score: | 68% |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Related Certifications: | Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) Oracle Fusion Service 2025 Implementation Professional |
| Exam Price: | $245 USD |
| Recommended Training: | Become a Fusion Service Implementer Oracle Fusion Service Implementation Learning Path |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
| Topic 2: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 3: Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
| Topic 4: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features |
| Topic 5: Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Topic 6: Service Request Management | 25% | - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
- C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
Correct Answer: C 🗳️
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update SR reference
- B. Delete activity
- C. Delete message
- D. Update resource member
- E. Update resource manager
Correct Answer: A,B,D 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- B. You entered a toolbar height that is not more than 70 pixels.
- C. You have not enabled the Computer Telephony Integration (CTI) service.
- D. The signed-in user does not have the appropriate access privileges to a toolbar.
- E. The only toolbar enabled is the default one, and you must configure at least two.
Correct Answer: A,C 🗳️
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title
- B. Title, Category, Severity
- C. Title, Category, Severity, Status
- D. Title, Status, Problem Description
- E. Title, Status
Correct Answer: C 🗳️
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. allows use of a simpler hierarchy
- C. requires less work and effort
- D. allows the display of a product hierarchy specifically for service purposes
Correct Answer: A,C 🗳️
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