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Updated: Aug 30, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | BA-201 |
| Exam Duration: | 105 minutes |
| Exam Format: | Multi-select, Multiple-choice |
| Exam Price: | USD 200 |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 72% |
| Available Languages: | English, Japanese |
| Recommended Training: | Prepare for Your Salesforce Business Analyst Credential Cert Prep: Salesforce Business Analyst |
| Exam Registration: | Pearson VUE Kryterion Webassessor |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years of business analysis experience and familiarity with Salesforce platform |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
| Topic 2: Customer Discovery | 17% | - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges |
| Topic 3: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships |
| Topic 4: Development Support and User Acceptance | 12% | - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Define and plan user acceptance testing - Support development teams with clarification |
| Topic 5: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 6: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes |
Salesforce Certified Business Analyst Sample Questions:
Question 1
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
A. Executive sponsors, IT leadership, and end users
B. Senior leadership, IT leadership, and middle management
C. Business leaders, middle management, and end users
Question 2
During the discovery phase of a Sales Cloud project at Cloud Kicks, the business analyst (BA) gathers information about the current sales process to uncover potential areas of improvement. The VP of sales has been collecting data from their sales team but is unsure which numbers are truly relevant indicators of the team's success.
Which benchmark should the BA recommend as an effective way to measure the team's success?
A. Average revenue per account
B. Number of outbound calls per hour
C. First contact resolution rate
Question 3
The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?
A. The development team can work parallel on the same requirement.
B. Multiple project team members can make and view revisions.
C. It links all changes to Salesforce metadata.
Question 4
What is used to declaratively move metadata from one environment to another?
A. Ant Migration
B. Data Loader
C. Import Wizard
D. Change Sets
Question 5
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
A. Iterative development
B. Definition of done
C. Sprint retrospective
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B |
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