Updated: Aug 08, 2026
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| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Passing Score: | 61% |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Certificate Validity Period: | Typically 2 years |
| Real Exam Qty: | 80 |
| Recommended Training: | SAP Learning Hub – C4C / Sales Cloud Curriculum C4C10 – SAP Cloud for Customer Implementation |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | SAP C-C4C12-1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
| Section | Weight | Objectives |
|---|---|---|
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Integration | 8%–12% | - Web services and APIs - Middleware and communication arrangements - Integration with SAP ERP / CRM |
1. In HTML5, what can you do using the field definition link? (2 correct answers)
A) Add an extension field to a data source
B) Add an extension field to a form template
C) Add an extension field to the page layout
D) Hide an extension filed form the master template
2. A productive tenant subscription for SAP Cloud for Customer has the following features: Choose the correct answer.
A) The customer must purchase an additional test tenant.
B) It entitles the customer to a single productive tenant.
3. Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
(2 correct answers)
A) Overall Customer Group Discount
B) Customer Specific Territory Discount
C) Customer Specific Product Discount
D) Customer Specific Sales Organization Discount
4. Account 360 information in the Accounts view comes from both SAP ERP and BW systems. Determine whether this statement is true or false.
A) True
B) False
5. In the key user tool, which of the following properties are available for fields? Choose the correct answers.
A) Hidden
B) Invisible
C) Mandatory
D) Read only
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: C,D |
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