Purchase EXIN : ISO20KF Exam Materials and then pass exam easily
Updated: Oct 22, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Certificate Validity Period: | Lifetime (no expiration) |
| Related Certifications: | ITSM20F ISO/IEC 20000 Lead Auditor EX0-103 ISO/IEC 20000 Lead Implementer |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | Approx. $200–$300 USD (varies by region and provider) |
| Available Languages: | Dutch, Korean, Spanish, Japanese, Latin American Spanish, Brazilian Portuguese, French, English, Chinese, German |
| Exam Format: | Multiple-choice questions, No notes or aids allowed, Closed-book |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Official Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ISO20KF Sample Questions |
| Exam Way: | Online proctored or at approved EXIN test centers |
| Pre Condition: | No formal prerequisites; open to all interested in ITSM |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000 |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Resolution Processes | 5% | - Problem management - Incident management and service request management |
| Topic 2: Service Design and Transition | 5% | - Objectives and key activities |
| Topic 3: Relationship Processes | 5% | - Supplier management - Business relationship management |
| Topic 4: Control Processes | 10% | - Configuration and release control - Change management |
| Topic 5: Service Delivery Processes | 5% | - Capacity, information security, and financial management - Service level management, reporting, continuity, availability |
| Topic 6: Introduction to IT Service Management | 35% | - Purpose, benefits, and scope of ISO/IEC 20000 - PDCA cycle and continual improvement principles - Core concepts of ITSM, services, customers, suppliers |
| Topic 7: The Service Management System (SMS) | 35% | - Organizational context, leadership, and planning - Support, operation, performance evaluation, and improvement - Structure and requirements of ISO/IEC 20000-1:2018 |
EXIN ISO / IEC 20000 Foundation Sample Questions:
What is the objective of the Service Continuity and Availability Management processes?
- A. to ensure agreed effective communication towards Customers
- B. to ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances
- C. to ensure that agreed levels of service commitments to Customers can be met in all circumstances
- D. to ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances
Correct Answer: B 🗳️
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Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?
- A. Third party audit
- B. Second party audit
- C. Fourth party audit
- D. First party audit
Correct Answer: D 🗳️
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When scoping for ISO/IEC 20000, what is it that will be audited for certification?
- A. the Management System in scope
- B. the sections of the standard in scope
- C. the ITIL processes in scope
- D. the services in scope
Correct Answer: A 🗳️
What are the key contents of an IT Service Management System?
- A. systematic processes for ticket recording and follow-up only
- B. a software system to monitor the key performance indicators (KPIs)
- C. a software system for the ticket system
- D. definition of corporate measures to achieve the required level of quality
Correct Answer: D 🗳️
Who has a responsibility in continual improvement?
- A. the customer
- B. all employees
- C. Quality experts only
- D. Management only
Correct Answer: B 🗳️
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