Purchase ITIL : ITIL-Practitioner Exam Materials and then pass exam easily

Updated: Sep 03, 2026

No. of Questions: 40 Questions & Answers with Testing Engine

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ITIL ITIL-Practitioner Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL Practitioner Certification - IT Service Management
Exam Number:ITIL-Practitioner
Passing Score:70% (28/40)
Certificate Validity Period:Lifetime (under ITIL v3 certification scheme)
Exam Duration:135 minutes
Exam Format:Multiple Choice, Scenario-Based Questions, Closed Book, Objective Test Questions (OTQ)
Available Languages:English, Portuguese, Japanese, Spanish, German, Chinese, French
Real Exam Qty:40
Related Certifications:ITIL Intermediate Certifications
ITIL Foundation Certificate in IT Service Management
ITIL Expert Certification
Exam Price:USD 250-400 (varies by country and training provider)
Sample Questions:ITIL ITIL-Practitioner Sample Questions
Exam Way:Online Proctored Exam or Authorized Examination Center
Pre Condition:Valid ITIL Foundation Certificate in IT Service Management is required before taking the ITIL Practitioner examination.
Official Syllabus URL:https://www.axelos.com/certifications/itil-certifications/itil-practitioner

Exam Details

The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:

  • Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements
  • Applying the Information Technology service management guiding principles in a real-world context

ITIL ITIL-Practitioner Exam Syllabus Topics:

SectionObjectives
Topic 1: Continual Service Improvement- CSI Approach
  • 1. Target State Definition
  • 2. Current State Assessment
  • 3. Vision and Objectives
  • 4. Measurement and Review
  • 5. Improvement Planning
Topic 2: Measurement and Metrics- Measurement Framework
  • 1. Critical Success Factors
  • 2. Reporting and Analysis
  • 3. Metrics Selection
  • 4. Key Performance Indicators
Topic 3: Applying Guiding Principles- ITSM Improvement Principles
  • 1. Start Where You Are
  • 2. Focus on Value
  • 3. Design for Experience
  • 4. Be Transparent
  • 5. Keep It Simple
  • 6. Collaborate
  • 7. Work Holistically
  • 8. Observe Directly
  • 9. Progress Iteratively
Topic 4: Communication- Effective Communication
  • 1. Communication Principles
  • 2. Feedback Mechanisms
  • 3. Stakeholder Engagement
  • 4. Information Sharing
Topic 5: Organizational Change Management- Change Enablement
  • 1. Resistance Management
  • 2. Communication Planning
  • 3. Embedding Change
  • 4. Stakeholder Analysis

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