Updated: Sep 28, 2026
No. of Questions: 124 Questions & Answers with Testing Engine
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| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | £150 - £200 (approx., varies by region/membership) |
| Passing Score: | 70% |
| Real Exam Qty: | 25 |
| Related Certifications: | L5M8 Project and Change Management L5M15 Advanced Negotiation L5M10 Logistics Management L5M6 Category Management L5M7 Achieving Competitive Advantage through Supply Chain |
| Certificate Validity Period: | Valid for life (no expiry after certification) |
| Exam Format: | Short Scenario-based, Objective Response, Multiple Response, Multiple Choice |
| Recommended Training: | CIPS Official Study Guide L5M9 |
| Exam Registration: | CIPS Official Exam Booking |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based; available at test centres or via remote invigilation |
| Pre Condition: | No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5 |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/l5m9-operations-management |
| Section | Weight | Objectives |
|---|---|---|
| Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management |
| Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools |
| Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy |
| Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Input-transformation-output model - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness |
| Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed |
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
Correct Answer: A 🗳️
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Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE
Correct Answer: B,D,E 🗳️
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An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
Correct Answer: C 🗳️
Explanation: Only visible for Pass4SureQuiz members. You can sign-up / login (it's free).
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
Correct Answer: A,B,E 🗳️
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The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
Correct Answer: C 🗳️
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