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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
B) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

2. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTP
B) HTTPS and FTPS
C) HTTPS
D) FTPS

3. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Development team
B) Avaya Professional Services
C) Avaya technical staff
D) Avaya Support

4. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Customer evolution plans and Avaya solution to their problems
C) Network plan of the existing Infrastructure
D) Bill of Materials to quantify the costs

5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The salaries of the executives In the meeting
C) The model numbers of the existing contact center equipment
D) The Avaya solutions and services Avaya could offer

Solutions: