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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Which of the following do Technology metrics measure?

A. Components
B. The end to end service
C. Processes
D. Customer satisfaction

Question 2

How many numbered steps are in the Continual Service Improvement (CSI) process?

A. 11
B. 4
C. 6
D. 7

Question 3

The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?

A. Service Transition
B. Continual Service Improvement
C. Service Design
D. Service Strategy

Question 4

Which of the following options is a hierarchy that is used in Knowledge Management?

A. Knowledge - Wisdom - Information - Data
B. Information - Data - Knowledge - Wisdom
C. Data - Information - Knowledge - Wisdom
D. Wisdom - Information - Data - Knowledge

Question 5

Which role is accountable for a specific service within an organisation?

A. The Service Level Manager
B. The Service Owner
C. The Business Relationship Manager
D. The Service Continuity Manager

Solutions: