Purchase Peoplecert : ITILFNDv5 Exam Materials and then pass exam easily
Last Updated: Oct 17, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - Service Management Practices
|
| Topic 2: ITIL Value System | 20% | - Service Value Chain activities - Continual improvement - Management Practices overview - Governance - Guiding Principles (7 principles and application) |
| Topic 3: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| Topic 4: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 5: Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
What ensures that a service provider and a service consumer continually co-create value?
- A. Service consumption
- B. Service offerings
- C. Service relationship management
- D. Change enablement
Correct Answer: C 🗳️
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Which of the following is NOT an activity of digital product and service lifecycle?
- A. Discover
- B. Build
- C. Agree
- D. Acquire
Correct Answer: C 🗳️
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What is the purpose of the 'support' activity?
- A. To assist users and maintain service performance
- B. To discover new business opportunities
- C. To build solution components
- D. To design service architectures
Correct Answer: A 🗳️
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Which option is CORRECT in the context of a digital product and a digital service?
- A. A digital service is limited to internal IT systems
- B. A digital service enables value through the use of digital products
- C. A digital product replaces the need for services
- D. A digital service is independent of a digital product
Correct Answer: B 🗳️
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Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
- A. services
- B. organizations
- C. relationships
- D. outcomes
Correct Answer: A 🗳️
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