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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?

A. Change set deployments
B. Version control system
C. Code review sessions

Question 2

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?

A. The criteria are small and testable.
B. The criteria include solution information.
C. The criteria are aligned with the user's goal.

Question 3

Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

A. Manage existing Salesforce applications and activities.
B. Work with Salesforce to purchase the necessary licenses.
C. Understand current business processes and document existing functionality.

Question 4

The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?

A. Verify acceptance criteria.
B. Identify dependent components.
C. Delete the definition of done

Question 5

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases.
What should the business analyst recommend to meet the requirements'

A. Custom object for activity capture, custom Lightning web component user interface
B. Standard object for activity capture, custom Lightning Web Component user interface
C. Standard object for activity capture, screen Flow user interface

Solutions: