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| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices - Data flow and system connectivity |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Commerce Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Service Cloud |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
1. Which of the following can you use to explore released APIs?
A) SAP Application Interface Framework
B) SAP Business Accelerator Hub
C) SAP Integration Suite
2. What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A) Call Lists Generator
B) Lead Booster
C) Lead Scoring
D) Email Draft Recommender
E) Account Synopsis
3. What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.
A) For reporting line functions
B) For controlling access to system administration features
C) For assignment of page layouts
D) For clustering master data (accounts, prices, products, etc.)
E) For access control (access context and its restriction rules)
4. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can change the service level determination rules.
B) They can assign a different team to the case.
C) They can escalate the case.
D) They can modify the Resolution Due On field.
5. Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A) It is a JavaScript storefront for SAP Commerce Cloud.
B) It is highly coupled with the platform.
C) It communicates with the platform only through REST APIs.
D) It is part of the accelerator templates in SAP Commerce Cloud.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D,E | Question # 3 Answer: A,D,E | Question # 4 Answer: B,C | Question # 5 Answer: A,C |
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