Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the Short Message Service (SMS) server is not down.
B) Verify that the Media Processing Platform (MPP) is operational
C) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
D) Verify that the WebLM license is not expired arid verify if you have configured the required number
E) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

2. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
B) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

3. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Network Address (VoIP)
B) Network Address (MRCP)
C) Host Address
D) Network Address (AppSvr)

4. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) A remote database.
B) The correct number of AAEP and POM licenses for features required.
C) H.323 or SIP ports configured and in service.
D) A separate application server is required to run POM applications.
E) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

5. You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose three)

A) Restart the vpms service on the Experience Portal Manager (EPM).
B) Restart the MPP service from the EPM.
C) Install a new license file on the EPM.
D) Restart the avpSNMPAgentSvc on the EPM.
E) Reconnect each Media Processing Platform (MPP) with the EPM.

Solutions: