Purchase Apple : 9L0-412 Exam Materials and then pass exam easily

Updated: Sep 11, 2026

No. of Questions: 86 Questions & Answers with Testing Engine

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Apple 9L0-412 Exam Overview:

Certification Vendor:Apple
Exam Name:OS X Support Essentials 10.8 Exam
Exam Number:9L0-412
Exam Duration:105–120
Certificate Validity Period:2 years
Related Certifications:Apple Certified Mac Technician (ACMT)
Exam Price:Approx. $150 USD
Real Exam Qty:80–86 (plus 5 unscored survey questions)
Passing Score:730 / 73%
Available Languages:Japanese, English, French, Spanish, German
Exam Format:True/false, Scenario-based, Fill-in-the-blank, Multiple-choice
Recommended Training:OS X Support Essentials 10.8 Official Course
Exam Registration:Pearson VUE Registration
Apple Training & Certification
Sample Questions:Apple 9L0-412 Sample Questions
Exam Way:Proctored onsite at Pearson VUE testing centers; online proctoring not available for this retired exam
Pre Condition:No mandatory prerequisites; recommended experience with OS X Mountain Lion and basic IT support knowledge
Official Syllabus URL:https://training.apple.com/

Apple 9L0-412 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Network Configuration and Services15%- Network Services
  • 1. Bonjour and remote access
    • 2. File sharing and AirDrop
      - Network Setup
      • 1. TCP/IP, DNS, and DHCP
        • 2. Wi-Fi, Ethernet, and VPN configuration
          Topic 2: Troubleshooting and Maintenance10%- Common Issue Resolution
          • 1. Performance optimization
            • 2. Startup failures and kernel panics
              - Diagnostic Tools
              • 1. Safe mode and hardware diagnostics
                • 2. Console logs and system reports
                  Topic 3: File Systems and Data Management20%- Data Access and Backup
                  • 1. Disk Utility and volume management
                    • 2. Spotlight search
                      • 3. Time Machine backup and restore
                        - File System Structure
                        • 1. File ownership and ACLs
                          • 2. HFS+ and permissions
                            Topic 4: User Accounts and Security20%- Security and Privacy
                            • 1. Keychain management
                              • 2. Firewall and Gatekeeper
                                • 3. FileVault 2 encryption
                                  - User Account Types
                                  • 1. Fast User Switching
                                    • 2. Standard, Administrator, Guest, Sharing Only
                                      Topic 5: Applications and Processes15%- Application Management
                                      • 1. Installing and removing apps
                                        • 2. App sandboxing and compatibility
                                          - System Processes
                                          • 1. Activity Monitor and process control
                                            • 2. Launch services and login items
                                              Topic 6: Installation and Configuration20%- Install OS X Mountain Lion
                                              • 1. Software updates and migration
                                                • 2. System requirements and compatibility
                                                  • 3. Installation methods and recovery system
                                                    - System Setup and Preferences
                                                    • 1. Startup process and modes
                                                      • 2. System Preferences configuration

                                                        Apple OS X Support Essentials 10.8 Sample Questions:

                                                        Question #1

                                                        When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?

                                                        • A. kernel_task
                                                        • B. init
                                                        • C. launchd
                                                        • D. loginwindow
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        Question #2

                                                        HOTSPOT
                                                        In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened.

                                                        Reveal Solution  Discussion  0

                                                        Correct Answer:


                                                        Explanation:

                                                        Question #3

                                                        Which of these is a recovery key storage location that FileVault 2 offers when you enable it?

                                                        • A. Your iCloud account
                                                        • B. The System Keychain
                                                        • C. The OS X Recovery partition
                                                        • D. An Apple server
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: D  🗳️

                                                        Question #4

                                                        Which utility is on the OS X Recovery partition?

                                                        • A. Console
                                                        • B. Activity Monitor
                                                        • C. Firmware Password Utility
                                                        • D. Boot Camp Assistant
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: C  🗳️

                                                        Question #5

                                                        Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?

                                                        • A. An Intel-based Mac can start up from a drive on this bus.
                                                        • B. The bus can host at least 64 peripherals.
                                                        • C. The bus can operate at speeds of at least 4 Gbps.
                                                        • D. An Intel-based Mac can start up into target disk mode using this bus.
                                                        Reveal Solution  Discussion  0

                                                        Correct Answer: A  🗳️

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