Purchase Salesforce : ADM-261 Exam Materials and then pass exam easily
Updated: Sep 16, 2026
No. of Questions: 359 Questions & Answers with Testing Engine
Download Limit: Unlimited
The best ADM-261 pass-sure quiz torrent help you pass exam for sure
Pass4SureQuiz ADM-261 pass-sure quiz materials provide three versions including Software & APP test engine which can simulate the scene of the real exam so that you will have a good command of writing speed and time. Then multiple practices make you perfect while in the real Salesforce ADM-261 exam. The three different versions will not only provide you professional ADM-261 pass-sure quiz materials but also different studying methods.
100% Money Back Guarantee
Pass4SureQuiz has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10 years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
- Instant Download: Our system will send you the products you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
ADM-261 Online Engine
- Online Tool, Convenient, easy to study.
- Instant Online Access
- Supports All Web Browsers
- Practice Online Anytime
- Test History and Performance Review
- Supports Windows / Mac / Android / iOS, etc.
- Try Online Engine Demo
ADM-261 Self Test Engine
- Installable Software Application
- Simulates Real Exam Environment
- Builds ADM-261 Exam Confidence
- Supports MS Operating System
- Two Modes For Practice
- Practice Offline Anytime
- Software Screenshots
ADM-261 Practice Q&A's
- Printable ADM-261 PDF Format
- Prepared by ADM-261 Experts
- Instant Access to Download
- Study Anywhere, Anytime
- 365 Days Free Updates
- Free ADM-261 PDF Demo Available
- Download Q&A's Demo
Salesforce ADM-261 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Service Cloud Administration (SU24) |
| Exam Number: | ADM-261 |
| Real Exam Qty: | 60-65 |
| Available Languages: | Spanish, French, Japanese, German, Portuguese, English |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Administrator |
| Passing Score: | 65% |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 12 months (renew via maintenance modules) |
| Exam Format: | Multiple-select, Multiple-choice |
| Recommended Training: | Administer and Maintain Service Cloud (ADX261) Service Cloud Administration (ADM-261) Exam Prep |
| Exam Registration: | Salesforce Certification Portal Pearson VUE Registration |
| Sample Questions: | Salesforce ADM-261 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: 6+ months experience with Salesforce Administration; Salesforce Certified Administrator is highly recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce ADM-261 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud Console | 15% | - Integration and extensions
|
| Topic 2: Omni-Channel Routing | 15% | - Workload management
|
| Topic 3: Integration and Automation | 5% | - Third-party integrations
|
| Topic 4: Case Management | 25% | - Support processes and record types
|
| Topic 5: Self-Service and Communities | 10% | - Self-service features
|
| Topic 6: Knowledge Management | 20% | - Knowledge usage and integration
|
| Topic 7: Analytics and Reporting | 10% | - Dashboards and KPIs
|
Salesforce Service Cloud Administration Sample Questions:
What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2
- A. Streamline the agent interface.
- B. Offer supports through Facebook and twitter.
- C. Implement team productivity dashboards.
- D. Enable templates for written responses.
Correct Answer: A,D 🗳️
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
- A. Create an email template to send articles as PDFattachments.
- B. Enable agents to create their own personal articles.
- C. Enable article customization for open cases.
- D. Enable suggested articles on new cases.
- E. Enable article submission during case close.
Correct Answer: A,D,E 🗳️
Universal Containers' contact center manager needs to measure the following metrics:
* Agent productivity
* Customer satisfaction
Which report should a consultant recommend? (Choose 2)
- A. Average handle time
- B. Averagespeed to answer
- C. Escalation rate
- D. First contact resolution
Correct Answer: A,D 🗳️
Universal Containers has scheduled a major upgrade to its Customer Community next month. The community is expected to beunavailable for approximately 8 hours. The executive team is concerned about how the upgrade and associated outage will impact customers. Which three measures should the Consultant recommend to ensure transparency during the upgrade process? Choose 3 answers
- A. Communicate information about the upgrade to customers in advance.
- B. Replace the defaultoutage page with a custom page containing upgrade information.
- C. Send routine status updates to customers via Chatter during the upgrade.
- D. Publish ongoing updates to the community knowledge base with details about the upgrade.
- E. Notify customers once the upgrade is completed and full services are restored.
Correct Answer: A,B,E 🗳️
Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP ofCustomer Service wants to use Service Cloud to track and ensure senior management isalerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
- A. Case Assignment
- B. Salesforce Console
- C. Entitlements and Milestones
- D. Case Escalation
Correct Answer: C 🗳️
Passed ADM-261 exam yesterday! ADM-261 exam dumps are valid, study hard, guys!
By Lawrence
I have never seen such helpful ADM-261 practice braindump! I am glad that i had purchased it and pass the exam. I recommend it to all candidates!
By Morton
I want to be a Salesforce certified. So i purchased the ADM-261 training file and passed my exam. It is really cool!
By Isidore
The ADM-261 exam questions are up to date and the best. They are easy to be downloaded and worked well for me. I passed my ADM-261 exam only for them. Thanks!
By Levi
Passed my ADM-261 exam. I can say the ADM-261 exam questions are 100% valid. Thanks, Pass4SureQuiz.
By Nelson
I had payed the last version of ADM-261 exam questions last week and i passed it this week. Great!
By Robin
Disclaimer Policy: The site does not guarantee the content of the comments. Because of the different time and the changes in the scope of the exam, it can produce different effect. Before you purchase the dump, please carefully read the product introduction from the page. In addition, please be advised the site will not be responsible for the content of the comments and contradictions between users.
Pass4SureQuiz ADM-261 pass-sure quiz materials offer candidates the most professional exam preparation materials so that candidates can have a good understanding about your test. Most candidates choose our exam quiz torrent as their only study guide and clear exam easily. Our latest & latest ADM-261 pass-sure quiz materials should be helpful for every user if you pay attention on our exam guide. Every penny will be worth.
Or if you are afraid, we have money back guarantee policy that if you fail exam after purchasing our ADM-261 pass-sure quiz materials, we will full refund to you soon if you send us your failure score scanned and apply for refund. No Pass, Full Refund!
Frequently Asked Questions
When do your products update? How often do our ADM-261 exam products change?
All our products are the latest version. If you want to know details about each exam materials, our service will be waiting for you 7*24*365 online. Our exam products will updates with the change of the real ADM-261 test. It is different for each exam code.
How long will my ADM-261 exam materials be valid after purchase?
All our products can share 365 days free download for updating version from the date of purchase. So don't worry. The exam materials will be valid for 365 days on our site.
How can I know if you release new version? How can I download the updating version?
We have professional system designed by our strict IT staff. Once the ADM-261 exam materials you purchased have new updates, our system will send you a mail to notify you including the downloading link automatically, or you can log in our site via account and password, and then download any time. As we all know, procedure may be more accurate than manpower.
Are your materials surely helpful and latest?
Yes, our ADM-261 exam questions are certainly helpful practice materials. Our pass rate is 99%. Our ADM-261 exam questions are compiled strictly. Our education experts are experienced in this line many years. We guarantee that our materials are helpful and latest surely. If you want to know more about our products, you can download our PDF free demo for reference. Also we have pictures and illustration for Self Test Software & Online Engine version.
Should I need to register an account on your site?
No. After purchase, our system will set up an account and password by your purchasing information. You can use it directly or you can change your password as you like. No need to register an account yourself.
Do you have money back policy? How can I get refund if fail?
Yes, we have money back guarantee if you fail exam with our products. Applying for refund is simple that you send email to us for applying refund attached your failure score scanned. Money will be back to what you pay. Normally we support Credit Card for most countries. Our refund validity is 60 days from the date of your purchase. Our customer service is 365 days warranty. Users can receive our latest materials within one year.
What is the Self Test Software? How to use it? How about Online Test Engine?
Self Test Software should be downloaded and installed in Window system with Java script. After purchase, we will send you email including download link, you click the link and download directly. If your computer is not the Window system and Java script, you can choose to purchase Online Test Engine. It is available for all device such Mac.
Can I purchase PDF files? Can I print out?
Yes, you can choose PDF version and print out. PDF version, Self Test Software and Online Test Engine cover same questions and answers. PDF version is printable.
How many computers can Self Test Software be downloaded? How about Online Test Engine?
Self Test Software can be downloaded in more than two hundreds computers. It is no limitation for the quantity of computers. So does Online Test Engine. You can use Online Test Engine in any device.
Over 59333+ Satisfied Customers
