Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Order Item Scope
B) Top Order Item Scope
C) Downstream Order Item Scope
D) Account Scope

2. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to predefined retry policy.
B) By automatically balancing order processing tasks across multiple orchestration queues
C) By automatically queuing the fulfillment request to retry according to fallout analysis report.
D) By automatically balancing order processing tasks across multiple orchestration items

3. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Raise support case to retrieve a data load report to summarize the data load.
B) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C) Inform the business that data migration is completed and errors resolved in development
D) Analyze and resolve any errors that were encountered and perform additional data load for any failed records

4. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product Service sold has a recurring charge
B) The product/service sold is high volume, one time billing event, such as a pay per view
C) The Product sold is a device accessory such as phone case
D) The product services sold can undergo future attribute changes
E) The product services sold will have child features added in the future

5. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design integration procedure that makes both request and returns the result to order Management.
C) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D) Design for one callout each request and cache the identifier in memory

Solutions: