Purchase EXIN : EX0-101 Exam Materials and then pass exam easily
Updated: Jul 28, 2026
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EXIN EX0-101 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Foundation V 3.0 & ITIL Foundation |
| Exam Number: | EX0-101 |
| Available Languages: | English, German, French, Spanish, Portuguese, Dutch, Japanese, Chinese, Polish |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Price: | $150–$250 USD / €130–€220 EUR |
| Exam Format: | Multiple choice, Closed-book |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 Expert ITIL V3 Master |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration EXIN Anywhere Online Exam |
| Sample Questions: | EXIN EX0-101 Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or in-person at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://www.exin.com/en/exams/ex0-101-itil-foundation-v3 |
EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design | 20% | - Information Security Management - Availability Management - Supplier Management - Capacity Management - Purpose, Goals and Objectives - Service Level Management - Service Catalog Management |
| Topic 2: Service Operation | 20% | - Problem Management - Request Fulfillment - Service Desk, Technical, Application and IT Operations Management - Incident Management - Purpose, Goals and Objectives - Access Management |
| Topic 3: Service Management as a Practice | 15% | - Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities |
| Topic 4: Service Strategy | 15% | - Financial Management for IT Services - Demand Management - Purpose, Goals and Objectives - Service Portfolio Management |
| Topic 5: Service Transition | 20% | - Service Asset and Configuration Management - Change Management - Knowledge Management - Purpose, Goals and Objectives - Release and Deployment Management |
| Topic 6: Continual Service Improvement | 10% | - CSI Approach and Metrics - Purpose, Goals and Objectives - Seven-Step Improvement Process |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following functions would be responsible for the management of a data centre?
A) Service desk
B) Technical management
C) Application management
D) Facilities management
2. What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To deliver and manage IT services at agreed levels to business users and customers
B) To decide how IT will engage with suppliers during the service lifecycle
C) To design and build processes that will meet business needs
D) To proactively prevent all outages to IT services
3. Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?
A) Defining measurable targets
B) Creating a baseline
C) Reviewing measurements and metrics
D) Implementing service and process improvements
4. Which one of the following do major incidents require?
A) Less documentation
B) Longer timescales
C) Separate procedures
D) Less urgency
5. Which one of the following generates demand for services?
A) Service level agreements (SLA)
B) Cost of providing support
C) Infrastructure trends
D) Patterns of business activity (PBA)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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