Purchase ISEB : ISEB-ITILF Exam Materials and then pass exam easily
Updated: Sep 11, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Passing Score: | 65% (26 out of 40) |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Exam Format: | Single correct answer, Closed book, Multiple choice |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Related Certifications: | ITIL® Master ITIL® Strategic Leader ITIL® Managing Professional ITIL® Intermediate |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Real Exam Qty: | 40 |
| Available Languages: | Chinese, French, Dutch, English, Spanish, Japanese, Polish, German, Italian, Portuguese |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Certification Page |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 30% | - General Management Practices
|
| Topic 2: Four Dimensions of Service Management | 15% | - Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes |
| Topic 3: ITIL Service Value System (SVS) | 20% | - ITIL Guiding Principles - Overview of the SVS - Service Value Chain - Governance - Continual Improvement |
| Topic 4: Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| Topic 5: Service Value Chain Activities | 20% | - Deliver and Support - Obtain/Build - Design and Transition - Engage - Plan - Improve |
ISEB The Foundation Examination - ITIL® Sample Questions:
What is the act of transforming resources and capabilities into valuable service better known as?
- A. Resource management
- B. Service support
- C. Incident management
- D. Service management
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
- A. Service transition planning and support
- B. Design coordination
- C. Change management
- D. Service level management
Which one of the following is NOT a characteristic of a process?
- A. It structure an organization
- B. It is measureable
- C. It responds to specific events
- D. It delivers specific results
Which one of the following is the BEST description of a service request?
- A. Anything that the customer wants and is prepared to pay for
- B. A request from a user for information, advice or for a standard change
- C. Any request or demand that is entered by a user via a self-help web-based interface
- D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
Which function or process would provide staff to monitor events in an operations bridge?
- A. Technical management
- B. Applications management
- C. Request fulfillment
- D. IT operations management
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