Purchase Peoplecert : ITIL-4-CDS Exam Materials and then pass exam easily
Updated: Jul 12, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?
A) Delegate to the vendor testing of the terminals and the card payment system
B) Include user experience and perception in the scope of testing and involve multiple teams
C) Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
D) Focus testing solely on user experience and delegate it to operational teams
2. Which is an example of results-based measurement and reporting?
A) Measuring and reporting customer satisfaction with closed incidents
B) Measuring and reporting the cost of providing a service to customers and users
C) Measuring and reporting the number of supplier-related interruptions to a service
D) Measuring and reporting the number of hours worked by service desk staff
3. An organization uses value streams to help them deliver consistent services, and they use
`service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?
A) 'Service integration and management' creates a separate value stream for each supplier
B) Service integration and management' is independent of the organization's value streams
C) 'Service integration and management' manages multiple suppliers in a single value stream
D) Service integration and management' cannot be used in an organization that uses value streams
4. An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?
A) Infrastructure and Platform Management practice
B) Deployment Management practiceright
C) Release Management practice
D) Change Enablement practice
5. To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance for forecasting, sequencing and aligning incoming work with organizational objectives? (Select TWO)
A) Portfolio Management practice using strategic themes and investment epics to sequence high- value workright
B) Demand Management practice using Patterns of Business Activity for forecasting peaks and troughsright
C) Work visualization (Kanban boards) within Service Request Management to enforce WIP limits
D) Service Level Management practice using SLAs and OLAs to enforce response targets
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,B |
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