Purchase Peoplecert : ITIL-4-MSF Exam Materials and then pass exam easily
Updated: Jun 02, 2026
No. of Questions: 194 Questions & Answers with Testing Engine
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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:
1. Which event type normally requires no immediate action?
A) Major incident
B) Exception event
C) Informational event
D) Critical event
2. What is a benefit of a health model?
A) It provides a list of prioritized monitoring objectives
B) It defines how events messages are processed and evaluated
C) It suggests actions to minimize negative impact of an event
D) It allows to monitor services from the user experience perspective
3. Which of the following describes technical debt?
A) A repeatable approach to the management of incidents
B) A special method of investigating incidents
C) A collection of tasks related to previously used workarounds
D) An incident with significant business impact
4. What is NOT a main characteristic of a service request?
A) A service request is initiated by a user or user representative
B) A service request leads to an agreed service outcome
C) A service request is acted on by the service provider
D) A service request leads to a normal change
5. An organization is implementing a new service configuration management system. How will incident management practice benefit from it?
A) The system will help manage incident records
B) The system will help to collect user's feedback
C) The system will help to detect incidents
D) The system will help to diagnose incidents
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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