Purchase ITIL : ITIL-Practitioner Exam Materials and then pass exam easily
Updated: Jul 20, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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ITIL ITIL-Practitioner Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
| Exam Name: | ITIL Practitioner Certification - IT Service Management |
| Exam Number: | ITIL-Practitioner |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | Lifetime (under ITIL v3 certification scheme) |
| Exam Duration: | 135 minutes |
| Exam Format: | Multiple Choice, Scenario-Based Questions, Closed Book, Objective Test Questions (OTQ) |
| Available Languages: | English, Chinese, French, German, Japanese, Spanish, Portuguese |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Intermediate Certifications ITIL Expert Certification |
| Exam Price: | USD 250-400 (varies by country and training provider) |
| Sample Questions: | ITIL ITIL-Practitioner Sample Questions |
| Exam Way: | Online Proctored Exam or Authorized Examination Center |
| Pre Condition: | Valid ITIL Foundation Certificate in IT Service Management is required before taking the ITIL Practitioner examination. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-practitioner |
Exam Details
The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:
- Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements
- Applying the Information Technology service management guiding principles in a real-world context
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement | - CSI Approach
|
| Topic 2: Measurement and Metrics | - Measurement Framework
|
| Topic 3: Applying Guiding Principles | - ITSM Improvement Principles
|
| Topic 4: Communication | - Effective Communication
|
| Topic 5: Organizational Change Management | - Change Enablement
|
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