Updated: Aug 20, 2026
No. of Questions: 993 Questions & Answers with Testing Engine
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| Certification Vendor: | CompTIA |
| Exam Name: | CompTIA A+ Certification Exam (JK0-802) |
| Exam Number: | JK0-802 |
| Exam Price: | Academic pricing ~$189–$216 USD (varies by region/channel; retired version) |
| Available Languages: | English, German, Japanese, Spanish |
| Certificate Validity Period: | 3 years from issue date |
| Related Certifications: | CompTIA A+ (requires JK0-801 + JK0-802) |
| Real Exam Qty: | Up to 90 |
| Passing Score: | 700 (scale 100–900) |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Performance-Based, Drag-and-Drop |
| Recommended Training: | CompTIA Official Training |
| Exam Registration: | CompTIA Official A+ Page Pearson VUE Testing |
| Sample Questions: | CompTIA JK0-802 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers; academic version via CompTIA Academy Partners; RETIRED exam (no longer available for new candidates) |
| Pre Condition: | No formal prerequisites; recommended 6–12 months hands-on IT support experience; must pass both JK0-801 and JK0-802 to earn CompTIA A+ |
| Official Syllabus URL: | https://www.comptia.org/certifications/a |
| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 36% | - Application errors and crashes - Network connectivity problems - Operating system boot and performance issues - Security-related troubleshooting |
| Operating Systems | 33% | - Windows installation and configuration - System utilities and command-line tools - Application installation and updates - File systems, storage and driver management |
| Mobile Devices | 9% | - Android and iOS configuration - Synchronization and connectivity - Mobile security and data management |
| Security | 22% | - Malware prevention, detection and removal - Wireless and network security settings - User authentication and permissions - Physical and logical security concepts |
1. A technician is dispatched to repair a computer that appears to boot correctly, except no video output is being displayed. No beep codes are given by the computer, but drive activity lights and keyboard lights work correctly. The technician decides that the video card may be defective and removes it from the computer, expecting the computer's POST process to provide beep codes with the card removed. Instead the computer boots properly. Which of the following is MOST likely the cause?
A) The onboard speaker is defective
B) The monitor is defective
C) The RAM should be reseated
D) Onboard video is present
2. After installing an updated video card driver in a Windows XP machine, a technician sees a blue screen of death (BSOD). Which of the following would BEST help the technician repair the computer?
A) Last Known Good Configuration
B) Run System Restore
C) Factory pre-installation CD
D) Update antivirus definitions
3. The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements?
A) Configure the router to allow access by MAC address.
B) Configure the use of DHCP.
C) Configure the network to utilize a proxy.
D) Configure the use of static IP addresses.
4. Which of the following common security threats could be occurring when a user calls and requests his co-worker's password?
A) Shoulder surfing
B) Social engineering
C) Phishing
D) Spyware
5. Which of the following regular maintenance tasks for a workgroup of Windows PCs is MOST likely to be performed on a nightly basis?
A) Patch installation
B) Defragmentation
C) CHKDSK
D) Backups
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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