Updated: Jul 26, 2026
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| Certification Vendor: | NetApp |
| Exam Name: | NetApp Hardware Support Engineer Professional Exam |
| Exam Number: | NS0-094 |
| Exam Format: | Multiple Choice |
| Related Certifications: | NetApp Cloud Native Associate NetApp Hybrid Cloud Associate |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Sample Questions: | Network Appliance NS0-094 Sample Questions |
| Exam Way: | Administered online or at approved testing centers via Pearson VUE. |
| Pre Condition: | Candidates are recommended to have 6–12 months of hands-on experience and consider completing NetApp Cloud Native Associate and NetApp Hybrid Cloud Associate accreditation exams before attempting this exam. |
| Official Syllabus URL: | https://www.netapp.com/support-and-training/netapp-learning-services/certifications/support-engineer/ |
| Section | Objectives |
|---|---|
| NetApp Hardware | - Hardware Components and Replacement
|
| Active IQ | - Active IQ Usage
|
| ONTAP OS | - Core OS Concepts
|
| Data Protection | - Protection Concepts
|
| NetApp Cloud Data Services | - Cloud Service Components
|
| Troubleshooting NetApp Hardware and Software | - Troubleshooting Techniques
|
1. Which two statements are correct when describing L1 and L2 Watch Dog Resets (WDR)?
(Choose two.)
A) L2 WDR is initiated after 2 seconds from the event.
B) L1 WDR is initiated after 0.5 seconds from the event.
C) L2 WDR requests creation of a core dump before reset.
D) L1 WDR performs a soft reset.
2. A NetApp ONTAP cluster has several data aggregates that contain over 400 data volumes. The aggregates are configured to share a cloud tier to an S3 bucket. All volumes use an automatic policy that moves cold data older than seven days to the object store. During an S3 provider outage, the customer was unable to access their cold data. Which action prevents downtime for each volume when the S3 provider has another outage?
A) Configure a volume SnapMirror relationship.
B) Configure FabricPool mirroring.
C) Configure an SVM SnapMirror relationship.
D) Configure a mirrored aggregate with the SyncMirror feature.
3. You are performing a head swap to upgrade your NetApp ONTAP controllers. After completing the first controller upgrade, the new controller does not show any cluster ports, and the new controller cannot communicate with the rest of the cluster. You verified that the new controller is cabled correctly, and swapped the cables, yet the ports still do not show. Which action resolves the issue and enables the new controller to communicate with the cluster?
A) Create new network ports, then create new cluster interfaces and add them to the cluster broadcast domain.
B) Create new cluster interfaces, and add the interfaces to the cluster broadcast domain.
C) Modify the cluster interfaces, and add the interfaces to the cluster broadcast domain.
D) Modify the network ports, and modify the cluster interfaces to the cluster broadcast domain.
4. A SAS connection is reporting a single PHY down. What are the two most likely causes? (Choose two.)
A) improperly seated cable
B) outdated I/O module (IOM) firmware
C) an offline shelf in the stack
D) defective cable
5. A node has unexpectedly failed and is unresponsive through its node management interface.
Which two commands from the Service Processor are helpful to determine the root cause?
(Choose two.)
A) event log show
B) system core
C) sp status -d
D) system log
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A,D | Question # 5 Answer: A,B |
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