Purchase HDI : QQ0-400 Exam Materials and then pass exam easily
Updated: Sep 08, 2026
No. of Questions: 120 Questions & Answers with Testing Engine
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HDI QQ0-400 Exam Overview:
| Certification Vendor: | HDI |
|---|---|
| Exam Name: | HDI Qualified Customer Support Specialist (CSS) |
| Exam Number: | QQ0-400 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 80% |
| Exam Price: | Approx. $200 USD |
| Certificate Validity Period: | Lifetime (no expiration) |
| Available Languages: | English |
| Related Certifications: | HDI Qualified Help Desk Senior Analyst (HDSA) HDI Qualified Help Desk Analyst (HDA) HDI Support Center Director (SCD) |
| Real Exam Qty: | 65 |
| Recommended Training: | HDI Official CSS Training Course |
| Exam Registration: | HDI Official Certification Page Prometric Registration |
| Sample Questions: | HDI QQ0-400 Sample Questions |
| Exam Way: | In-person at authorized test centers (Prometric) / Online proctored |
| Pre Condition: | No mandatory prerequisites; basic customer service or IT support experience recommended |
| Official Syllabus URL: | https://www.thinkhdi.com/certification |
HDI QQ0-400 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Fundamentals | 20% | - Basic support tools and technologies - Roles and responsibilities in support environment - IT service management overview |
| Customer Service Delivery | 30% | - Service delivery principles and standards - Communication and interpersonal skills - Documentation and knowledge management |
| Incident and Problem Management | 30% | - Problem identification and root cause analysis - Escalation procedures and workflow - Incident handling and resolution process |
| Quality Management & Continuous Improvement | 20% | - Customer feedback and satisfaction measurement - Service level metrics and KPIs - Basic continuous improvement concepts |
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