Purchase Salesforce : Service-Cloud-Consultant Exam Materials and then pass exam easily
Updated: Sep 23, 2026
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Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Exam Format: | Multiple-choice, Scenario-based questions, Multiple-select |
| Exam Duration: | 105 minutes |
| Passing Score: | 78% |
| Certificate Validity Period: | 2 years |
| Available Languages: | Japanese, Spanish, Portuguese (Brazil), German, French, English |
| Exam Price: | USD 200 + applicable taxes |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies | 12% | - Training and adoption planning - Data migration, quality and governance - Consulting engagement lifecycle - Licensing and deployment considerations |
| Knowledge Management | 12% | - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Knowledge base design and implementation - Data categories and access control |
| Integrations | 10% | - Data exchange and synchronization - Third-party system integration - CTI and telephony integration |
| Case Management | 13% | - End-to-end case lifecycle design - Entitlements, milestones and SLAs - Automation: assignment rules, escalation, workflow - Case deflection and self-service |
| Service Cloud Solution Design | 15% | - Solution design based on requirements - Scalability and maintainability - Capabilities, limitations and trade-offs - Security, compliance and performance optimization |
| Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Contact Center Analytics | 10% | - Data-driven improvement - Key metrics and KPIs tracking - Report and dashboard design |
| Intake and Interaction Channels | 13% | - Digital engagement and omni-channel - Email, web, social, phone and messaging channels - Configuration best practices - Designing intake channels |
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