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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| Topic 2: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 3: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 4: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Select the UNC share as the destination on the VoiceMail Pro server.
- B. Configure the backup settings on the VoiceMail Pro server.
- C. Create a network share with permissions to store backups.
- D. Select the mapped drive as the destination on the VoiceMail Pro server.
- E. Map a drive to an available network share.
For what is the "Primary Trans. IP Address" on LAN2 used?
- A. Define the default gateway to the interface.
- B. A backup destination IP Address in case the main address is not accessible.
- C. Assign more than one IP address to the interface.
- D. Forward incoming IP packets without a service or session to the address if defined.
You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
- A. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
- B. Yes, but a supervisor has to install the CCV software.
- C. No, this feature only works using the Compact Contact Center.
- D. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
- E. Yes, provide the correct settings in Supervisor Views.
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS service is installed automatically.
- B. The UMS licenses have not been loaded.
- C. The Windows account does not have permission.
- D. The server platform does not meet the requirements.
Which tool should be used to reduce conflicts within the SCN?
- A. Unique User Names Tool
- B. Line Renumber
- C. MSN Configuration
- D. Extension Renumber
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