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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Development team
B) Avaya Professional Services
C) Avaya technical staff
D) Avaya Support

2. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Proactive Outreach Manager
C) Avaya Work Force Optimization Select
D) Call Back Automated

3. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) Telephony Services Manager (TSM)
C) SIP Gateway Manager (SGM)
D) Telephony Services Manager (TSM)

4. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTP
B) HTTPS and FTPS
C) HTTPS
D) FTPS

5. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Evolution of the Contact Center agent
C) Contact Center data gathered from generic reports only

Solutions: