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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) CM
B) AACC
C) Avaya IQ
D) AvayaCMS

2. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) CM Extensions Management
C) Call Flow Management
D) Visual Phone

4. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A) SecurityEngine
B) API Web Services
C) Configuration Service
D) ACCCM Admin Web Interlace
E) Provisioning Server

5. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Application Server
B) Database Server
C) Synchronization Server
D) ACCCM Web Portal
E) Import Server

Solutions: