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Last Updated: Aug 20, 2026
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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| Voicemail & Applications | 15% | - Embedded Voicemail configuration - Auto Attendant and call flows - Licensing for advanced features - VoiceMail Pro installation and setup |
| System Architecture & Installation | 25% | - Software installation and upgrade procedures - IP Office 500v2 and Server Edition hardware - SD card licensing and system ignition - Network configuration and IP addressing |
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| System Configuration & Management | 30% | - IP Office Manager and Security Settings - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing |
Avaya IP Office Implementation Sample Questions:
1. Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)
A) HTTP
B) NTP
C) SMTP
D) TFTP
2. IP Office 500V2 with a System SD card offers Embedded Voicemail.
What is the maximum storage capacity for voicemails?
A) 25 hours
B) 20 hours
C) 40 hours
D) 15 hours
3. You can create additional VoiceMail Pro Administrator Types. Which three types are available? (Choose three.)
A) Administrator
B) Manager
C) Advanced
D) Basic
E) Standard
4. Given the following Short Codes and system settings:
What will happen after a user dials 500?
A) The system will immediately dial Extn203.
B) The system will immediately present a wave off tone as thereis a conflict.
C) The system willdial Extn 203 after four seconds.
D) The system will waitforadditional digits and timeout if no additional digits are presented.
5. Which application within the IP Office product suite provides the ability for call recording?
A) one-X@ Portal
B) Customer Call Reporter
C) IP Office Manager
D) VoiceMail Pro
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: D | Question # 3 Answer: A,D,E | Question # 4 Answer: C | Question # 5 Answer: D |
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