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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:4101
B) Fully qualified domain name:3101
C) Fully qualified domain name:8082
D) Fully qualified domain name:8081

2. Which of the following is required in order to process an NFC transaction?

A) A valid Wi-Fi connection is necessary.
B) The battery of the BlackBerry 10 device should be 5% or more.
C) Very close proximity or tap of the communicating devices is necessary.
D) Both devices should be at least 20cm apart.

3. What Menu item would need to be enabled so BlackBerry Support receives logs from a BlackBerry 10 (BB10) Smartphone?

A) Application Permissions
B) Parental Controls
C) Diagnostics in the Security and Privacy Menu item
D) Security Wipe Menu item

4. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A) Music, pictures, Videos
B) Work. Personal, Encrypted
C) Work. Personal
D) Music, pictures, Videos, Documents

5. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
B) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

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