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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. Which of the following troubleshooting steps would aid in dealing with an issue that might be faced repeatedly in the future with another device?

A) Validate the solution
B) Document results
C) Use service documentation
D) Isolate the problem

2. A customer replaced their printer with a MFD. The print jobs from a specific text editor are now coming out of the second media tray even though the customer selects the first media tray in the driver. Which of the following is the MOST likely cause of the issue?

A) Device settings
B) Application settings
C) Port settings
D) Print driver settings

3. Which of the following is the FINAL step when diagnosing a device?

A) Observe and gather information on the symptom.
B) Prepare documentation of the solution.
C) Establish a theory to the problem.
D) Test and analyze the problem.

4. Which of the following would be the BEST action to take if a technician is unable to resolve a customer issue with a device?

A) Read the service documentation.
B) Tell customer a part needs to be ordered.
C) Leave customer site and call technical support.
D) Use appropriate escalation procedures.

5. A customer bought a SuperG3 high speed fax machine to send reports to the corporate office. The activity report shows it only communicates at 9.6Kbps to the corporate office. Which of the following should a technician recommend?

A) Try to send the faxes after hours and see if the line speeds up.
B) Send the faxes on memory transmission.
C) The distant machine must also have SuperG3 capability.
D) SuperG3 may display as V.17 on the print-out.

Solutions: