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BBPSD Customer Service Sample Questions:

1. Organisations need to gather information from customers if:

A) All of the above.
B) They are likely to return again.
C) They are regular customers.
D) They are not likely to return again.

2. A mystery shopper is a person who is:

A) Known to the organisation as a occasional shopper.
B) Known to an organisation and acts as a customer.
C) Unknown to an organisation and acts as a customer.
D) Someone who has yet to make a purchase.

3. Benchmarking is used to:

A) Test customer purchases.
B) Keep track of your daily sales targets.
C) Compare your competitors' prices.
D) Measure how your organisation is performing in relation to your competitors.

4. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Email.
B) Phone.
C) Letter.
D) Leaflet.

5. Doing more than one task at a time is known as:

A) Multitasking.
B) Sequential tasking.
C) Activity scheduling.
D) Efficiency tasking.

Solutions: