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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured processes
B) Badly configured actions
C) Badly configured workflows
D) Badly configured cron tasks

2. What is the goal of service asset and configuration management?

A) To define and track the accounting process of the assets
B) To build a service model according to ITIL best practices
C) To implement ITIL practices across the entire organization
D) To correlate IT services and different IT components needed to deliver them

3. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Event management
B) Lifecycle management
C) Compliance management
D) Incident management

4. Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A) IBM Remediation and Precision Manager
B) IBM Compliance and Release Management
C) IBM Data Integrity and Audit Manager
D) IBM Change and Configuration Management Database

5. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Analysis; part of IBM SmartCloud Control Desk
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager

Solutions: