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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: IBM Storage Product Overview20%- FlashSystem Family
- Storwize / SAN Volume Controller
- DS8000 Series
- XIV Storage System
- IBM Spectrum Storage Suite
Topic 2: Troubleshooting and Problem Determination25%- Performance Issues
- Connectivity and Path Failures
- Diagnostic Tools and Utilities
- Error Log Analysis
Topic 3: Installation and Configuration25%- Network Connectivity and SAN Configuration
- Hardware Installation
- Software Setup and Initialization
- System Planning and Requirements
Topic 4: Maintenance and Support15%- Support Portal and Resources
- Replacement Procedures
- Firmware and Software Upgrades
Topic 5: Backup, Recovery and Data Protection15%- Replication and Mirroring
- Snapshot and FlashCopy
- Archive and Retention

IBM Enterprise Storage Technical Support Sample Questions:

1. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best Total Cost of Ownership?

A) DS8870
B) IBM FlashSystem 840
C) XIV Gen3 with SSD
D) IBM FlashSystem V840


2. What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

A) Power off the TS7620, add new drives, power on and assign capacity.
B) Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
C) There is no upgrade from 5.4TB to 11TB within one system.
D) The upgrade is a license key only.


3. Which feature of the XIV system is a technical advantage over competitive storage arrays?

A) Software bundled with IBM Spectrum Control
B) Encryption at any time
C) Deduplication
D) SSD adaptive read caching


4. A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A) Pay as you grow from 16 to 48 ports
B) 1U of rack space
C) 1Gbps port support
D) 10Gbps port support
E) 16Gbps port support


5. How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

A) 8
B) 16
C) 12
D) 24


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: B,C
Question # 5
Answer: D

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