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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
| Topic 2: Tenant Configuration and Reporting | 30% | - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure desktop layouts and custom desktop profiles for agents and supervisors - Describe network requirements for Webex Contact Center systems - Configure Webex Contact Center users and identity records - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure multi-tier customer experience variables and thresholds - Analyze real-time and historical dashboards to isolate operational constraints |
| Topic 3: Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
- Implement webhooks and developer APIs to support external database queries
|
| Topic 4: Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure Webex Contact Center telephony integration and system interfaces - Troubleshoot voice channels configuration mismatches
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.
Correct Answer:
During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?
- A. Failed LDAP authentication
- B. One-way audio and choppy media
- C. Incorrect call detail records
- D. Delayed voicemail synchronization
Correct Answer: B 🗳️
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A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
- A. Browser pop-up restrictions
- B. SIP OPTIONS timeout
- C. Codec mismatch between trunks
- D. Missing SRTP encryption
Correct Answer: A 🗳️
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What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
- A. 300 requests per minute
- B. 1000 requests per minute
- C. 1800 requests per minute
- D. 30 requests per second
- E. 300 requests per second
Correct Answer: C,D 🗳️
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A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?
- A. SIP and RTP
- B. TCP and UDP
- C. HTTPS and FTP
- D. TLS and SRTP
Correct Answer: D 🗳️
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