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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Understanding stakeholder needs
B) Providing services to agreed specifications
C) Meeting stakeholder expectations for time to market
D) Understanding the organization's service vision

2. Which is an example of a service request?

A) A request to investigate the cause of an incident
B) A request to implement a security patch
C) A request for access to a file
D) A request for normal operation to be restored

3. Which statement about a 'continual improvement register (CIR)' is TRUE?

A) Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B) Used to help plan changes, assist in communication, avoid conflicts, and assign resources
C) Used to select the right method, model or technique for identifying improvements
D) Used to track and manage improvement ideas from identification through to final action

4. Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A) Service provider
B) Customer
C) Supplier
D) Service consumer

5. Which guiding principle says that it is not usually necessary to build something new?

A) Think and work holistically
B) Focus on value
C) Start where you are
D) Progress iteratively with feedback

Solutions: