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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - General management practices - Technical management practices - Service management practices |
| Topic 2: ITIL Guiding Principles | - Core guiding principles
|
| Topic 3: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 4: Key Concepts of Service Management | - Value creation through services
|
| Topic 5: The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
EXIN ITIL Foundation Sample Questions:
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
- A. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
- B. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
- C. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
- D. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
Correct Answer: A 🗳️
Which of the following identifies the purpose of service transition planning and support?
- A. To define testing scripts to ensure service transitions are unlikely to ever fail
- B. Provide overall planning for service transitions and co-ordinate the resources they require
- C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
- D. Ensure that all service transitions are properly authorized
Correct Answer: B 🗳️
What is used to control a process?
- A. Stakeholders
- B. Objectives
- C. Inputs
- D. Functions
Correct Answer: B 🗳️
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- A. Service design: Design the processes
- B. Service transition: Plan and prepare for deployment
- C. Service strategy: Develop the offerings
- D. Service operation: IT operations management
Correct Answer: A 🗳️
In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models
- A. Option 2 only
- B. Neither of the above
- C. Option 1 only
- D. Both of the above
Correct Answer: D 🗳️
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