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users complain of difficulty creating a customer service request through facebook massenger. how do you address this issue?

• A. add response commands to the channel
• B. add approximate matches to the create case command (s) for the channel.
• C. add approximate matches to the response commands for the channel.
• D. change the text analyzer configured for the channel.

In order to produce a complete view of a customer, a customer service(CS) application requires reference data from multiple external systems. The customer data resides on a customerinfo page in a parent case type. The data on the CustomerInfo Page is also used by some of its subcases. Sometimes, the connectors that populate the data page are slow.
Which two of the following approaches for handling the required reference data from the external systems uses the least system resources? (Choose Two.)

• A. Use Case Designer data propagation to copy the data to the subcases to populate the page contents.
• B. Use the Load-DataPage method to initiate the population of the page contents.
• C. Use the system of Record (SOR) data access pattern to populate the page contents.
• D. Use the Snapshot data access pattern to populate the page contents.

MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

• A. Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
• B. Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
• C. Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
• D. Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.

XYZ Corp users are experiencing delays in the application that you suspect is related to the database.
Which two options do you recommend to isolate the issue? (Choose Two)

• A. Lower query-time-related alert thresholds.
• B. Investigate when the database is used most heavily.
• C. Write Pega logs to the database server.
• D. Increase the threshold for blob-size alerts.

You add database connection information to prconfig.xml and want to encrypt the password in the connection information how do you encrypt the password?

• A. create an encrypted password with PR cipherGenerator and reference the external system
• B. enter a password in an application ID instance and reference the external system
• C. create an encrypted password with passGen and replace the unencrypted password in pconfig.xml
• D. create an encrypted keyring password and replace the unencypted password in prconfig.xml