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Apple Macintosh Service Certification Sample Questions:

1. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the Optical Drive and Carrier.
C) Remove the front inlet fan assembly.
D) Remove the processor tray.

2. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Faulty optical drive
C) Dead battery
D) RAM not completely seated

3. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You want to check a Mac for accidental damage.
B) Your customer wants to run diagnostics on his Mac Pro.
C) You need to verify that all installed applications have been updated.
D) You want to verify product functionality after a repair.

4. In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell serial number?

A) VDP
B) EDP
C) LCDS
D) LVDS

5. You should periodically _____ your ESD mats.

A) replace
B) disconnect
C) clean
D) turn over

Solutions: