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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A) Ensure Loyalty data is enabled and mapped in the CDP daily.
B) Configure Loyalty Management Bundle Data Mappings.
C) Configure the Loyalty Data Accelerator Package.
D) Configure Loyalty data in the CDP through S3 buckets (Cloud).

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Member Services Manager Home Dashboard
B) Team Performance Dashboard
C) Program Manager Home Dashboard
D) Loyalty Member Services Dashboard

3. A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.
Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) Create a site using the Experience Cloud site template called the Loyalty Member Portal
B) Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.
C) Connect the website to the hotel's payment gateway
D) Associate the site with the new Hotel Group Loyalty Program
E) Associate the site with the new Hotel Group Loyalty Program using API integration endpoints

4. A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?

A) On the Member Benefit Related List, linked to Loyalty Program Member
B) On the Voucher Related List, linked to Loyalty Program member
C) On the Transaction Journal Related List, Linked to Loyalty Program Member
D) On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

5. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A) Qualifying Currency
B) Analytics Studio
C) Transaction Journals
D) Benefits types

Solutions: