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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) yes- Kaizen uses a cross-functional team to implement
B) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
C) yes- Kaizen involves changing an entire process
D) no- Business Process Re-engineering is a slow process that involves all members of the team

2. The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A) tangibles
B) assurance
C) responsiveness
D) empathy

3. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) speed
B) flexibility
C) quality
D) dependability

4. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A) yes- staff gain specialities when there is less products to create
B) yes- when producing low volumes of a product, cost savings can be transferred to the customer
C) no- the volume of products created does not impact upon unit costs as these are fixed in advance
D) no- creating products in low volumes often leads to a higher unit cost

5. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) run to breakdown
B) preventative
C) reactive
D) condition-based maintenance

Solutions: