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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

2. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
B) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
D) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

3. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can generate tasks for the SR object from the workflow.
B) You can modify the workflow to update field values within the SR object.
C) You must make the changes using the Page Composer tool.
D) You will be required to code any new workflow actions in Groovy.
E) You can send an e-mail notification to specified recipients.
F) You can define the workflow to run when certain fields of the SRobject are changed.

4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title
B) Title, Category, Severity
C) Title, Category, Severity, Status
D) Title, Status, Problem Description
E) Title, Status

5. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Multiple users cannot use your sandbox at the same time.
B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
C) You can set a second sandbox as Activeat the same time in order to begin working on another new object.
D) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Solutions: