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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Propensity
B) Context weighting
C) Business weighting
D) Action value

2. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A) Embed images in the email directly
B) Provide links to images in the email
C) Attach images to the email
D) Host images on an external server

3. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Set contact limits for both the groups.
B) Create a decision strategy at the Issue-level.
C) Map a real-time container to the Top-level or Issue-level.
D) Enable an engagement policy for the second group.

4. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

A) Customer contact limits
B) Applicability rules
C) Volume constraints
D) Suppression rules

5. Aggregation components provide the ability to________________.

A) make calculations based upon a list of actions
B) choose between actions
C) set a text value to a strategy property
D) filter actions based on priority and relevance

Solutions: