Last Updated: Aug 10, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Reporting | 5% | - Report Design |
| Security | 16% | - Data Encryption - Access Controls |
| Case Management | 15% | - Work Groups and Queues - Parallel Processing Configuration - SLA and Flow Actions |
| Application Development | 28% | - Debugging and Performance Tuning - Reusability and Best Practices - Rule Resolution and Availability - Define Enterprise Class Structure |
| Data and Integration | 19% | - Connectors and Services - Integration Error Handling - Data Pages and Transforms |
| Performance | 7% | - System Performance Tools - Log Review |
| Mobility | 5% | - Mobile Design Considerations - Mobile Delivery Options |
| User Experience | 5% | - Views and Layouts - Web Mashups |
1. Which two types of records does the External Database Table Class Mapping wizard create? (Choose Two)
A) The Database data instance
B) The Property rules used to map to the table columns
C) The Database Table data instance
D) The Connect SQL rule used to retrieve the data
2. Multiple teams need to update the same application version during a development cycle.
Which two actions do you perform so that the teams do not affect each other's work? (Choose two).
A) Create a new ruleset version for the base application.
B) Create a separate production ruleset for each team.
C) Create branches in each team's application.
D) Create a new application for each team built on the base application.
3. Which two options do you consider when creating a pre-processing data transform? (Choose Two)
A) The effect if the flow action is reloaded.
B) The security setting for the flow action.
C) The timing of the commit for the flow action.
D) The potential reuse of the flow action
4. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?
A) Use a ToWorklist router and Pega's Get Next Work functionality
B) Use a ToWorkGroup router and Pega's Get Next Work functionality
C) Use a ToLeveledGroup router and Pega's Get Next Work functionality
D) Use a ToWorkbasket router and Pega's Get Next Work functionality
5. Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at one time. However, users working on purchase orders should not lock out users working on the parent purchase request cases. How would you configure the lock settings among the case types?
A) Set default locking on purchase requests and set the do not lock the parent option on purchase orders.
B) Set default locking and the do not lock the parent option on purchase orders.
C) Set optimistic locking on purchase requests and the do not lock the parent option on purchase orders.
D) Set default locking and the do not lock the parent option on purchase requests.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C,D | Question # 3 Answer: A,D | Question # 4 Answer: D | Question # 5 Answer: A |
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