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Salesforce Certified B2C Solution Architect Sample Questions:

1. A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

A) Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
B) Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
C) Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
D) Use Marketing Cloud business units as testing environments

2. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
B) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
C) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
D) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

3. During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

A) Will you ever have more than nine possible answers for a survey question?
B) How often do you update surveys?
C) Will the teams need the ability to change designs?
D) How many survey responses would you anticipate in a peak 24-hour period?
E) Does the team need front-end development capabilities?

4. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A) Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
B) Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
C) The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
D) The Service Agent cannot order on behalf of the customer if the customer is offline.

5. An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A) In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
B) The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
C) The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
D) The Service Cloud Connector is distributed as a managed package that can be extended to meet client- specific needs but with core functionality that cannot be altered.

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