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Last Updated: Oct 29, 2026
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions |
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders - Map current and future business processes |
| User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories - Define acceptance criteria for user stories |
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Manage requirements traceability - Prioritize requirements based on business value - Validate and verify requirements with stakeholders |
Salesforce Certified Business Analyst Sample Questions:
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
- A. Business backlog
- B. Version control
- C. Communication template
Correct Answer: B 🗳️
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A. Build
- B. Test
- C. Plan
Correct Answer: C 🗳️
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A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?
- A. Failure to include all stakeholders in the requirements gathering process
- B. Failure to perform thorough unit testing during the development process
- C. Failure to validate the application against the functional requirements
Correct Answer: A 🗳️
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
- A. Clean Direct, Concise, Cross Functional, Configurable
- B. Actionable., Concise, Testable, Solution-oriented, Defined
- C. Independent, Negotiable, Valuable, Estimable. Small, Testable
Correct Answer: C 🗳️
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The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
- A. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
- B. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
- C. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
Correct Answer: C 🗳️
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