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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
B) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
C) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
D) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

2. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Product Consumed and a Produc request line item.
B) Create a Product Request and a Product request line item.
C) Create a Shipment and a Productrequest line item.
D) Create a Work Order Line Item and a Product request line item.

3. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
B) Create a custom number field to capture the tier number on the service resource.
C) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
D) Create a queue for each tier group within each territory on the Service Appointment object.

4. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the Work Order Products Related Liston the Work Type object.
B) Add Products to the ProductsRequired Related List on the Asset object.
C) Add Products to the Work Order Products Related List on the Asset object.
D) Add Products to the Products Required Related List on the Work Type object.

5. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Quantity and Unit of Measure are required when adding a Required Product.
B) Required Products must be added to both the Work Order and all Work Order Line Items.
C) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Solutions: