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| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment |
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
1. Which statement correctly describes the deployment relationship between OmniStudio components and Salesforce DX / Change Sets?
A) OmniStudio components can only be deployed manually by re-creating them in each org
B) Change Sets are the only supported deployment method
C) OmniStudio components are stored as custom object records but can be deployed via Salesforce DX using the OmniStudio-specific metadata API support, or via data-based migration tools
D) OmniStudio components cannot be deployed using any Salesforce deployment tool
2. A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list. Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
A) Response Mapping parameters, which define how the response body is extracted and stored as an element within the Integration Procedure's data JSON.
B) Timeout parameter, which determines how long the Integration Procedure waits for the external response.
C) Headers section, which contains only authentication and content type metadata.
D) Request Body parameters, which define only the data sent to the external API, not the received data.
3. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product that is passed to the OmniScript with product details including the unit price, and specifies the grade (A, B, C, D, E) and size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to return the quote. Which two tools should be used to meet these requirements?
Choose 2 answers
A) Decision Matrix
B) Expression Set
C) DataRaptor Transform
D) DataRaptor Extract
4. An OmniStudio Consultant is reviewing a complex Integration Procedure (IP) that contains over
20 actions in a linear sequence. Which best practice should the consultant recommend to improve the maintainability and readability of this Integration Procedure?
A) Replace all Data Mapper actions with custom Apex to simplify the overall component structure.
B) Break the complex IP into smaller, reusable sub-Integration Procedures and call them sequentially using the IP Action element.
C) Combine all 20 actions into a single large Set Values action to reduce the number of elements in the IP Designer.
D) Use a single Response action after every three steps to visually separate the IP's logic.
5. Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
A) Calculation Procedure
B) DataRaptor Load
C) Integration Procedure
D) FlexCards
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: C |
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