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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business makes IT driven decisions
B) The business requires G14 language support
C) The business is voice-centric with multichannel
D) The business is social media aware, but not involved in interactions
E) The business is focused primarily on support

2. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Real-time monitoring
B) Inbound and Outbound
C) Recording and storage
D) Workforce Optimization
E) Caller segmentation

3. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

4. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
B) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
D) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.

5. DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)

Solutions: