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Last Updated: Aug 17, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 3: Process Improvement and Problem Solving- Lean operations and waste elimination
- Cause-and-effect diagrams (fishbone diagrams)
- Statistical Process Control (SPC)
- Six Sigma methodology
- Plan-Do-Study-Act (PDSA) cycle
Competency 2: Quality Management- Quality management philosophies (Deming, Juran, Crosby)
- Malcolm Baldrige National Quality Award criteria
- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
Competency 5: Capacity Planning and Facility Layout- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
Competency 4: Supply Chain Management- Supply chain design and strategy
- Logistics and distribution
- Sourcing and procurement
- Inventory management
Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design
Competency 6: Production Planning and Scheduling- Just-in-Time (JIT) and Kanban systems
- Theory of Constraints (TOC)
- Material Requirements Planning (MRP)
- Aggregate planning
- Master Production Schedule (MPS)
Competency 7: Forecasting- Qualitative forecasting methods
- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which continuous improvement method does Cpk measure?

A) What a process is capable of and how long it will take to conclude
B) The most common measurement process
C) Parts per million on the capability index
D) How close one is to a target and how consistent one is with the average performance


2. Why is kanban significant to the "pull" system?

A) It is a process that is only for support or maintenance.
B) It requires that all work items are sized the same.
C) It specifies the exact quantity of a product that needs to be produced.
D) It is a process that highlights the highest-performing organization.


3. Which project life cycle phase includes identifying the need for a project?

A) Planning
B) Conception
C) Execution
D) Feasibility analysis


4. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Review and recommend product changes; satisfy customer needs; open communication
B) Baseline for managing quality process; investment in preventative costs; budgeting
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Reward employees; motivate staff performance; manage operations planned changes


5. Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?

A) Planning
B) Conception
C) Execution
D) Feasibility analysis


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: D

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