Purchase Avaya : 33820X Exam Materials and then pass exam easily
Updated: Aug 31, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Available Languages: | English |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple choice, Scenario-based design questions |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Real Exam Qty: | 60-75 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Aura Core Components Avaya Certified Solution Specialist (ACSS) |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Connectivity | - System integration
|
| Solution Design Considerations | - Design principles
|
| Reporting and Administration | - System administration
|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Elite Multichannel Solution | - Customer interaction workflows
|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question 1
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A. MS SQL 2017
B. MS Windows Server 2012
C. MS Windows Server 2016
D. MS SQL 2016
E. Microsoft.NET Framework R4.7.2
Question 2
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
A. Single Box
B. Upgradable Single Box
C. Geo-redundancy
D. Cluster Mode
Question 3
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
A. PSTN Network Connectivity
B. CC Solutions with ACCS Connectivity
C. Analog Trunk Access Connectivity
D. MPLS VPN/Software Defined WAN Connectivity
Question 4
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
A. Afiniti Enterprise Behavioral Pairing
B. Best Service Routing
C. Workspaces for Elite with POM Integration
D. Avaya Intelligent Customer Routing
Question 5
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
A. Amazon Web Services
B. Oracle Fire V880/V890
C. Avaya Solutions Platform Servers
D. Oracle Sun Blade 150
E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: A,D | Question 3 Answer: A,D | Question 4 Answer: A | Question 5 Answer: A,C,E |
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